Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Resolution Warranty

  • Our group of technicians will try their best to respond to your help needs within about 1 hour. If, however, the trouble you have experienced needs the assistance of the Administrators’ =Department,= we are going to forward the ticket to the technician on shift and will submit a reply to notify you.

  • Top quality support service
  • Professional Customer Assist Service

  • We will be online for you around the clock to give you information and customer support and to help you with any issue that you could encounter whilst handling your virtual server. We are able to aid you with all pre–installed software packages, plus your Operating System, server admin panel (based on the VPS type) and the Hosting Control Panel created entirely by us.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Hosting Control Panel that comes cost–free with your VPS has an internal article base. There’s a range of comprehensive how to tutorials and a collection of step–by–step video training materials that illustrate all the necessary website maintenance jobs. You can gain access to them by clicking the Help or Video control keys in the right part of each Control Panel section.