Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
We provide a one–hour response warranty for every ticket or e–mail that you submit to our help desk team. We will speedily answer all general inquiries and forward right away the issue to our server admins if further assistance is required. If you order our Managed Servers package, we’ll perform any of the included server administration services at a time that has been discussed with you preliminary.
A Top–Quality Customer Support Service
We’ll be available to you 24x7x365 to answer any questions that you may have connected with our Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require help handling server admin tasks, you can examine our Managed Servers package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Intuitive Help Area
We have provided our Hosting Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of its features and functions. Moreover, we have prepared detailed video tutorials that will further instruct you how to carry out a given action or troubleshoot a common problem. The help articles and the video tutorials are readily reachable from every Hosting Control Panel section via the Videos and Help buttons situated in the upper right corner.