One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared hosting service and you have an inquiry or experience a problem, you can touch base with us 24/7 by posting a customer support ticket or by writing an e-mail and we promise that you will obtain an answer in less than one hour. If the issue can be sorted out, we will do it before we reply to you, while if there’s something that you need to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try, and so on. Normally, you will obtain a reply within thirty minutes max, so waiting for hours and hours or even for more than 1 day to obtain support is something out of the question. Our 60-minute reply guarantee applies to any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize precisely how crucial it is to obtain well-timed support, we promise that you will never need to wait for more than 60 minutes to obtain a response to any support ticket that you submit from your semi-dedicated server Control Panel. In fact, you will rarely need to wait for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – general, billing or technical. Furthermore, our technical and client support team is on duty 24 hours a day, 7 days a week, which is why even if you send a ticket during holidays, you will invariably obtain an immediate reply, which will include the answer to a query, the solution to an obstacle or the info required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to spend an entire day waiting for a response like you would with lots of other web hosting companies.