When your web hosting service provider supplies live chat support, you will be able to talk with a representative in real-time and learn helpful information or get an issue resolved in a timely manner. The key advantage of using chat rather than calling to talk to a live person is that you will need just a computer with access to the world wide web, therefore you won't pay any rates in case you are in a different state or country. Furthermore, it'll be much simpler to copy and paste details such as domains, usernames or error messages i.e. details which are sometimes difficult to give to the other side on the phone. The real-time chat is also a much faster solution to contact the hosting service provider's support crew as compared to using a ticketing system. What's more, if some problem needs a bit more time to be resolved, you're able to do something different while you wait for support on the live chat, so that you will not lose time - something that is not possible if you're on the phone.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all our shared hosting service, we've live chat support which is available every day, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, since we can support you with pretty much anything, ranging from giving you general information regarding our services in case you aren't our customer yet and you are thinking about obtaining one of our packages, to assisting you with setting up an email account in an e-mail client. A part of the problems are more complex and time-consuming, so you will need to employ the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our potential and present clients. In case you're searching for a new website hosting account, you are able to chat in real time to one of our representatives and get more info about our semi-dedicated servers so as to choose the best plan for your sites. In case you already have an account with us, we can support you in a very timely manner with billing, general and first-level technicalmatters. Even though in certain cases you will need to open a ticket because there are issues that can't be resolved through a live chat, we'll be able to help you with various basic jobs, such as installing an e-mail account in an email client or redirecting one domain name to another. As a result, you will take advantage of quick assistance and you will save a long time.