A ticketing system is the most common communication channel that web hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to resolve a problem that takes a certain amount of time to investigate or that has to be forwarded to a sysadmin. In this way, all comments added by either side will be kept in one location in the event that someone else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which means that you will need to log in and out of no less than two accounts to execute a given task or to contact the hosting company’s support team. In case you desire to manage a couple of domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. On top of that, it could take a considerable amount of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst you are browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7-365 by our customer service team representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request info relating to any technical or billing issue. Moreover, you can read a collection of informative articles, which will help you resolve the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you would like to contact our technical support engineers, you will be able to submit a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you will have to do with the vast majority of web hosting companies on the marketplace. Our integrated ticketing system will allow you to open a new ticket with no effort and to browse through older tickets using a smart search box. Furthermore, you will be able to browse the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can do all of the abovementioned procedures without logging out of your Hepsia Control Panel at any time, which goes to say that in case you come across any difficulty or have a question, you can touch base with our support engineers and fix the issue at hand in less than an hour through one platform.