The availability of the customer and technical support that a shared hosting company offers will tell you a lot for the services which they supply too. In the event that you can use only e-mail messages or tickets, you have most probably found some reseller and not the actual hosting supplier. If this is the case, you'll have to wait for a few days to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the actual hosting company for additional help. When the supplier can provide several options for communication with short response time that are available at any time, they're almost certainly the top provider, not a reseller. So you will enjoy timely assistance and excellent support as they'll have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's always better to have the option to communicate with your website hosting company right away through your favourite method of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, so our shared hosting services feature 24/7 technical support plus various ways of communication. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up ordering a service that you cannot use. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. In contrast to the majority of providers that you can find today, we reply to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general questions. Our agents can help you pick the most suitable package or provide you with info about our servers, so as to check whether the system requirements for your websites are met. In case you're a current customer, you also have the option to get in touch with us through email or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that when you employ any of these 2 ways of contact, you will get a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other suppliers, even big ones, you will be able to compare the response time considering that it ordinarily takes a full day for them to address a support ticket.

24/7 Customer Support in VPS Servers

If you obtain a VPS server through our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are an existing customer and you require help with some technical issue that requires longer time to investigate or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we will take care of the problem and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, but for most issues it takes no more than 30 minutes to get assistance. The support service covers your VPS as well as all of the pre-installed software it includes, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum response time guarantee, you will take advantage of lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support teams are available 24/7/365, therefore every time you open a ticket from your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question requires a longer period of time to be resolved or when it needs to be sent to our administrators, because it's easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you can give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.